INCOX - Zoho Desk Integration

Zoho Desk is a Help Desk Software from Zoho Corporation. It helps to streamline a organization Customer Support Process. Using INCOX Platform, a user can execute pre-configured actions after authorizing the application at the click of a button for 'incoxBot' in Slack, Zoho Cliq or Skype Messenger.

How is this Integration Helpful:

By executing an action in Zoho Desk, the incoxBot provides suggestions for related actions either in the same App or to a different app for a meaningful related action. Since the applications are connected in the back-end, users can seamlessly run integration tasks between applications without any hassles. Refer the below diagram for the pre-configured integration tasks

Zoho Desk Integrations

All Use-Cases (pre-configured actions) configured for Zoho Desk in INCOX Platform

  • Create Ticket
  • View Summary of Ticket Counts
  • View Open Tickets  by Contact Name, Assignee, Priority and Status
  • Update Tickets  for Re-Assignment, Change of Priority, Change of Status and Comments
  • View Recent Open Tickets.
  • View Overdue tickets
  • Create Accounts/Contacts
  • View Accounts/Contacts  by Name
  • Create Task
  • View Open Tasks  by Assignee, Priority and Status
  • Update Tasks  for Re-assignment, Change of Priority, Change of Status
  • View Overdue Tasks
  • View Recent Open Tasks